General Terms and Conditions
§ 1 Validity, definitions of terms
(1) DINAX SALES GMBH, DINAX Sales GmbH, Managing Director: Peter Hytrek, Fuggerstrasse 9a, D-41468 Neuss, Tel.: +49 (0) 2131 / 34 18 – 55, Fax: +49 (0) 2131 / 34 18 – 99, e-mail: support@dinax.com, visit us: www.dinax.com, Germany (hereinafter referred to as “we” or “DINAX SALES GMBH”) operates an online store for goods, digital goods and services under the web site https://dinax.com. The following general terms and conditions apply to all services between us and our customers (hereinafter: “customer” or “you”) in the version valid at the time of the order, unless otherwise expressly agreed.
(2) “Consumer” within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. “Entrepreneur” is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity, whereby a partnership with legal capacity is a partnership endowed with the capacity to acquire rights and enter into liabilities.
§ 2 Formation of contracts, storage of the contract text
(1) The following regulations on the conclusion of contracts apply to orders placed via our online store at https://dinax.com.
(2) Our product presentations on the Internet are non-binding and not a binding offer to conclude a contract.
(3) Upon receipt of an order in our online store, the following provisions shall apply: The customer makes a binding offer to enter into a contract by successfully completing the order procedure provided in our online store. The order is placed in the following steps:
Selection of the desired goods, digital goods, selected service(s),
Adding the products by clicking on the corresponding button (e.g. “Add to shopping cart”, “Add to shopping bag” or similar),
Checking the information in the shopping cart,
Calling up the order overview by clicking on the corresponding button (e.g. “Proceed to checkout”, “Proceed to payment”, “Go to order overview” or similar),
Entering/checking the address and contact details, selecting the payment method, confirming the terms and conditions and cancellation policy,
If the agreed quality of the goods deviates from their usual quality and conditions of use, confirmation of a negative quality agreement,
Completion of the order by pressing the button “Buy now”. This constitutes your binding order.
The contract is concluded when you receive an order confirmation from us within three working days to the e-mail address provided.
(4) In case of conclusion of the contract, the contract is concluded with DINAX SALES GMBH, DINAX Sales GmbH, Managing Director: Peter Hytrek, Fuggerstrasse 9a, D-41468 Neuss, Tel.: +49 (0) 2131 / 34 18 – 55, Fax: +49 (0) 2131 / 34 18 – 99, e-mail: support@dinax.com, visit us: www.dinax.com, Germany.
(5) Before the order is placed, the contract data can be printed out or electronically saved using the browser’s print function. The processing of the order and transmission of all information required in connection with the conclusion of the contract, in particular the order data, the general terms and conditions and the cancellation policy, shall be carried out by e-mail after the order has been placed by you, in part automatically. We do not store the text of the contract after conclusion of the contract.
(6) Input errors can be corrected using the usual keyboard, mouse and browser functions (e.g. “back button” of the browser). They can also be corrected by aborting the order process prematurely, closing the browser window and repeating the process.
(7) The processing of the order and transmission of all information required in connection with the conclusion of the contract is carried out by e-mail, in part automatically. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically guaranteed and, in particular, that it is not prevented by SPAM filters.
§ 3 Subject of the contract and essential characteristics of the products
(1) In our online store is the subject of the contract:
The sale of goods. The specific goods offered can be found on our article pages.
The sale of digital goods, e.g. software or media downloads. The specific digital goods offered can be found on our article pages.
The provision of services. The specific services offered can be found on our article pages.
(2) If a contract for goods with digital elements or for digital products (digital content and services) is concluded with a consumer and the statutory obligation to update is not effectively excluded by contract, the function-maintaining updates and necessary security updates shall also be the subject matter of the contract.
(3) The essential characteristics of the goods, digital goods and services can be found in the item description. If the agreed quality of the goods deviates from their usual quality and conditions of use, this shall be expressly pointed out in the item description (negative quality agreement). Insofar as the customer has given his express consent to the negative deviation in quality, this defines the subject matter of the contract.
(4) The restrictions apparent from the product description or otherwise resulting from the circumstances shall apply to the sale of digital products, in particular to hardware and/or software requirements for the target environment. Unless expressly agreed otherwise, the subject matter of the contract is only the private and commercial use of the products without the right to resell or sublicense.
§ 4 Prices, shipping costs and delivery
(1) The prices listed in the respective offers as well as the shipping costs are total prices and include all price components including all applicable taxes.
(2) The respective purchase price has to be paid before delivery of the product (prepayment), unless we explicitly offer purchase on account. The payment methods available to you are shown under a correspondingly designated button in the online store or in the respective offer. Unless otherwise stated for the individual payment methods, payment claims are due immediately.
(3) In addition to the prices indicated, shipping costs may be incurred for the delivery of products, unless the respective item is indicated as free of shipping costs. The shipping costs will be clearly communicated to you again on the offers, if applicable in the shopping cart system and on the order overview.
(4) All products offered are ready for immediate shipment, unless clearly stated otherwise in the product description.
(5) Delivery is worldwide (except Great Britain).
§ 5 Updates, Updates, Obligation of the consumer to cooperate
(1) If a contract for goods with digital elements or for digital products (digital content and services) is concluded with a consumer and the statutory obligation to update is not effectively excluded by contract, the customer shall be provided with regular updates that ensure the functionality and (IT) security of the purchased item (e.g. security updates against new security threats, etc.).
(2) We are also authorized to use a third party to provide the updates (e.g. the manufacturer or its supplier).
(3) The period of time during which updates are provided depends on the type of the respective purchased item and is explained in the item description.
(4) Consumers will be informed about the provision of updates as well as about the proper installation of these (We provide current Mirage versions on our website http://staging.dinax.com/mirage/mirage-herunterladen/.).
(5) The customer is obliged to install provided updates properly according to the installation instructions.
§ 6 Right of Retention, Retention of Title
(1) You may only exercise a right of retention insofar as it concerns claims from the same contractual relationship.
(2) The goods shall remain our property until the purchase price has been paid in full.
§ 7 Right of revocation
As a consumer you have a right of revocation. This is governed by our cancellation policy.
§ 8 Liability
(1) Subject to the following exceptions, our liability for contractual breaches of duty and for tort is limited to intent or gross negligence.
(2) We shall be liable without limitation in the event of slight negligence in the event of injury to life, limb or health or in the event of breach of a material contractual obligation. If we are in default of performance due to slight negligence, if performance has become impossible or if we have breached a material contractual obligation, liability for material damage and financial loss resulting therefrom shall be limited to the damage typically foreseeable under the contract. An essential contractual obligation is an obligation the fulfillment of which makes the proper execution of the contract possible in the first place, the violation of which endangers the achievement of the purpose of the contract and the compliance with which you may regularly rely on. This includes, in particular, our duty to act and to perform the contractually owed service, which is described in § 3.
(3) If, when purchasing goods with digital elements or when purchasing digital products (digital content and services), the customer fails to install within a reasonable period of time an update that has been provided to him and of whose availability he has been informed, we shall not be liable for a material defect that is solely attributable to the lack of this update.
§ 9 Contract language
German shall be the sole contractual language.
§ 10 Warranty/Customer Service
(1) The warranty shall be governed by the statutory provisions.
(2) Towards entrepreneurs the warranty period on delivered goods is 12 months.
(3) As a consumer, you are requested to check the item/digital goods or the service provided immediately upon fulfillment of the contract for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. If you fail to do so, this will of course have no effect on your statutory warranty claims.
(4) Our customer service for questions, complaints and claims is available at the following times:
Mirage Support Hotline: +49 (0) 2131 / 34 18 – 55 You can reach us: Mo – Fr: 10:00 – 13:00 and 14:00 – 16:00
e-Mail: support@dinax.com
§ 11 Final Provisions/Dispute Resolution
(1) German law shall apply. In the case of consumers, this choice of law shall only apply to the extent that the protection granted by mandatory provisions of the law of the state of the consumer’s habitual residence is not thereby withdrawn (favorability principle).
(2) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.
(3) If the Customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the Customer and the Provider shall be the Provider’s registered office.
(4) The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board (from 01.01.2020: the universal arbitration board).
